8 March 2022
During a routine inspection
Belle Green Court is a care home that provides accommodation for older people who require personal care, some of whom are living with dementia. The home can accommodate up to 40 people in one adapted building, over two floors. At the time of this inspection there were 26 people living at the service.
People’s experience of using this service and what we found
The service had significantly improved since the previous inspection. The nominated individual and registered manager gave assurance these improvements would continue be further embedded, to ensure there was a continuous approach to improving care. People, relatives, health professionals and staff recognised the service had improved. Health professionals said, “The home has improved so much it is clean and has a warm feel to it.” People and relatives said, “It’s getting back to normal; it is a lovely home where staff care.”
There had been significant improvements to ensure risks identified with people's health, medical and care needs had been assessed and documented. There was clear guidance on how to minimise the risk to keep people safe. People received their medicines safely and as prescribed. Systems and processes were in place to keep people safe.
The premises were clean and there was good infection control practice in place.
There was a friendly atmosphere at Belle Green Court, and we saw people looked well cared for.
Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff were receiving appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and were receiving formal supervisions where they could discuss their on-going development needs.
There was a positive culture throughout the service which focused on providing personalised care.
People were supported to eat a healthy balanced diet. A range of meaningful activities were on offer to keep people occupied, according to their individual interests. Complaints and concerns were well managed, and the manager took prompt action to address two issues we raised during the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team conducted audits and checks to further ensure the quality and safety of services provided to people. The operation of the quality assurance processes had significantly improved and actions arising from audits were being recorded and progressed.
Rating at last inspection and update:
The last rating for this service was inadequate and there were multiple breaches of regulation (published 20 August 2021). The provider completed an action plan after the last inspection to show what they would do, and by when, to improve.
This service has been in Special Measures since August 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
The overall rating for the service has changed from Inadequate to Good. This is based on the findings at this inspection.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Belle Green Court Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.