We carried out a review of the data available to us about Greenstaff Medical limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Greenstaff Medical limited, you can give feedback on this service.
People’s experience of using this service and what we found
We have made a recommendation to the provider around spot checks for staff and its process for submitting statutory notifications to the CQC.
Relatives of people using the service told us they satisfied with the care and support they received for their family members which were often complex cases involving multi-disciplinary teams. They told us they felt safe in the presence of care workers. There were robust recruitment checks in place and we found there were enough staff to meet people’s needs, they were arranged into small teams providing care for people over extended periods throughout the day. The provider followed good infection control and medicines practice. Risks to people were assessed and behaviour management plans were in place to support people around behaviours that could be seen as challenging.
Staff were given appropriate training which helped them to carry out their roles effectively. People’s dietary and ongoing health needs were met by the provider.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was caring. Relatives told us that stable staff teams meant that people were cared for by staff who knew them well. People and their relatives were involved in directing their care, in partnership with the provider and other professionals. People were supported to remain as independent as possible and their dignity and privacy was respected,
Care plans were kept under constant review and updated as necessary. People were supported in line with their wishes and were encouraged to improve their daily living skills. The provider listened when concerns or complaints were made and investigated these in a timely manner.
The registered manager and other senior staff were approachable and listened to people, relatives, staff and professionals. Quality assurance checks to monitor the quality of service took place. The provider had an ongoing improvement plan in place which was effective in identifying and addressing any areas of improvement.
Rating at last inspection
This service was registered with us on 19 November 2019 and this is the first inspection.
Why we inspected
This service was inspected based on the when the service first registered with us and this is the first inspection.
Follow-up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.