Magna Care Centre

Updated 28 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Magna Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Magna Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five people who used the service and two relatives about their experience of the care provided. We spoke with three members of staff including the registered manager, regional manager and clinical lead. We received written feedback from two relatives and 13 staff including deputy manager, senior care assistants, care assistants, wellbeing coordinator, head housekeeper and administrators. We received feedback from two health and social care professionals who work with the home. We made general observations throughout the inspection, noting care practices and interactions between staff and people.

We reviewed a range of records. This included elements of three people's care plans and care records and Deprivation of Liberty Safeguards authorisations. We looked at three people’s medication records and three staff files in relation to recruitment and staff supervision. We looked at a variety of records relating to the management of the service.

Updated 28 September 2022

About the service

Magna Care Centre is a nursing and care home providing personal and nursing care to up to 69 people. The home aims to meet the needs of older people including some people living with dementia, frailty of old age and end of life care. At the time of our inspection there were 41 people living at the home.

People’s experience of using this service and what we found

Since our last inspection the assessment and management of risk in the home environment had improved. This included the use of portable heaters and management of fire safety.

Following our last inspection management systems to monitor quality had improved and now provided effective governance and oversight.

Medicines were managed safely and were only administered by staff with the required skills and ongoing competency assessments. People told us they received their medicines on time and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people lacked capacity to make certain decisions their legal representatives had signed to give consent on their behalf.

People told us they felt safe living at Magna Care Centre. Relatives agreed that their family members were kept safe and well cared for. Visiting was encouraged and supported.

Staff understood what signs could indicate people are experiencing harm and abuse and how to raise concerns both internally and to external bodies such as CQC and the local authority. Staff told us they would feel confident whistle blowing if they observed poor or abusive care.

The home had an open and supportive culture. Staff felt appreciated and were supported to develop their skills and knowledge. There was unanimous praise for the registered manager from people, relatives and staff.

The home continued to recognise the benefits to people of its links with community organisations such as schools, youth and faith-based groups.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 14 January 2020).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

At our last inspection we identified concerns in relation to risk assessments and management oversight of risk. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Magna Care Centre on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.