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Archived: Carterhatch

Reports


Inspection carried out on 20 January 2014

During a routine inspection

We spoke with the four people receiving personal care and four people significant to them. We reviewed three people’s records, spoke to five staff and the area manager.

Suitable arrangements were not in place for establishing and acting in accordance with the persons best interests in accordance with the Mental Capacity Act 2005.

Care plans and risk assessments had been planned and reviewed with the person and other professionals. Staff described to us people's individual needs and how they provided care. One person said “I feel safe.” One relative told us “they are client focused.”

Appropriate information was shared between staff and other services. People were supported to obtain appropriate health and social care support. Records showed each person had a hospital passport which included a medical profile and key contacts including next of kin, doctors, dentists and chiropodists.

The provider was taking appropriate steps to ensure that there were sufficient numbers of suitably qualified, skilled and experienced persons employed to safeguard the health, safety and welfare of people.

People who use the service were asked for their views about their care and treatment. Records showed the provider was making quality audits.