Our current view of the service
Updated
20 October 2025
Date of assessment 30 October 2025 to 9 December 2025. The onsite and offsite inspection commenced due to CQC receiving concerns.
Staff were recruited safely, received training and supervisions. Staff managed people’s medicines safely. People’s needs were assessed and care and treatment was delivered in line with their needs. People’s dignity and ability to make choices were respected, and independence was promoted.Care plans were reviewed, and people were referred to health professionals as required. People had access to health care professionals when they needed them. The registered manager and staff worked in partnership with health professionals. The provider promoted a learning culture and shared lessons learnt to drive improvement. People and relatives could raise concerns. The provider assessed and managed the risk of infection. There were systems in place to monitor the quality and safety of the service. There was a welcoming and supportive environment in the home. The registered manager was visible across the home and was available for people, relatives and staff.
People's experience of the service
Updated
20 October 2025
People and their relatives gave us mostly positive feedback. Throughout the site visit, our observations identified people were supported. Staff supported people during the activities and at mealtimes. People’s rooms were personalised to them. People’s comments included, “They [staff] have given me a lot of support, they have been very good to me” and “ Everyone here is lovely, we enjoy our food, chats and conversations. I am actually too full now”. Relative’s feedback included, “I think the staff are lovely. They are always chatting to [person]. [Person] has a room on the ground floor, and is able to wander around as much as [they] like” and another relative told us the home had made improvements with their loved one’s care and they had no concerns at the moment. Relatives also told us staff and the manager were so supportive when their loved one moved into the home and we were also told, “All we can say is that this place is lovely. [Person] loves to socialise with others and the nature of both the staff and other residents makes this possible for her”.