The Care Quality Commission
  • Ambulance service

Archived: Sussex Medical Services - South East

Unit 4 Hall Court Farm, Firle Road, Ripe, East Sussex, BN8 6AY

Provided and run by:
Sussex Medical Service Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

4 February 2014

During a routine inspection

We spoke with patient transport contractors and people who used the service who told us that this provider operated a responsive, safe and effective service. One person told us, 'The service received has been really good and they respond quickly and efficiently when we need them.' We looked at people's care and transport records and found that the provider had acted in accordance with their wishes.

We looked at records related to the employment of staff that worked for the service. The provider was able to provide evidence that staff were appropriately qualified and competent to carry out their roles and meet the needs of people using the service. We found that the provider had undertaken appropriate checks on staff and ensured that references and documentation were in place as required under Schedule 3 of the Health and Social Care Act 2008.

Systems and processes were in place to ensure that vehicles and equipment were maintained in a safe condition, meeting people's needs and protecting them from the risk of harm from unsafe or unsuitable equipment.

The provider maintained appropriate records relevant to the management of the services and we found that they were accurate and fit for purpose. Records were kept securely and could be located promptly when needed. The provider was aware of their obligations in keeping records for the appropriate period of time and the need for secure destruction.