Hartog at Twyford

Updated 6 May 2026

We carried out this announced on-site inspection on 5 August 2026.

We found the practice had not met all regulations.

The practice had systems in place to identify and manage risks, but these were not wholly effective. In particular, the risks associated with Legionella and fire management.

Recruitment procedures reflected current legislation but were not always followed.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Staff had the skills, knowledge and experience to carry out their roles.

The practice is in Twyford, Hampshire, and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 29 staff, of which there were 9 dentists, 2 Maxillofacial surgeons, 8 dental nurses, 2 orthodontic therapists, 1 dental hygienist, 5 receptionists, and 2 administrators. We gathered feedback from staff and spoke to a range of staff during our inspection.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

The provider was not complying with Regulation 17 Good governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

Updated 6 May 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.