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Your Life (Ipswich)

Overall: Good read more about inspection ratings

Booth Court, Handford Road, Ipswich, Suffolk, IP1 2GD (01473) 211505

Provided and run by:
Yourlife Management Services Limited

Latest inspection summary

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Background to this inspection

Updated 1 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had recently had a manager registered with the Care Quality Commission however they had left and a new manager was in the process of being recruited. A registered manager means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit because we needed to make arrangements to meet people to seek their feedback.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service about their experience of the care provided. We spoke with seven members of staff including the duty manager, the quality assurance officer, the area support manager, the area manager and care workers.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Inspection site visit activity started on 12 June 2019 and ended on 5 July 2019. It included a visit to the provider’s office location on 12 June 2019 to meet with the provider and staff and to review care plans and other records. In the following days we attempted contact with additional staff and relatives of people who used the service, however we received no response.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We left our contact details for any further people, relatives or staff who wished to share their experiences however no one got in touch.

Overall inspection

Good

Updated 1 August 2019

About the service

Your Life (Ipswich) operates an assisted living scheme in a purpose-built private development called Booth Court. This service is a domiciliary care agency. It provides personal care to older people living in their own flats. The development within central Ipswich consists of 60 flats privately owned and occupied by older people who also share some communal areas and facilities; such as a dining rooms, lounges and gardens.

Not everyone using Your Life (Ipswich) received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our comprehensive inspection of 12 June 2019, there were eight people in receipt of the regulated activity of personal care.

People’s experience of using this service:

Effective systems were in place to ensure people's safety. Risks were assessed and monitored, sufficient staff were deployed, and safe recruitment procedures were followed.

Staffing levels enabled people to maintain choice and involvement in their care and daily routine.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect and their privacy and dignity was protected. People were supported and encouraged to remain independent.

The provider had instilled quality assurance systems to monitor the quality and safety of the care

provided. People were asked for their views and their suggestions were used to improve the service and make any necessary changes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 22 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Your Life (Ipswich) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.