Archived: Lion Care Essex

Lion Care Essex is a domiciliary care service. It is registered to provide personal care to people living in their own homes. At the time of our inspection, 32 people were using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wide social care provided. At the time of inspection, the service was providing personal care and support to 12 people.

People’s experience of using this service and what we found

The registered manager completed regular checks to monitor the quality and safety of the service. Staff although supervised whilst working were not having formal supervisions documented.

Audits of quality assurance processes were not always readily available.

We recommend the provider looks at best practice and guidance in relation to quality assurance processes.

There were enough staff available to meet people's needs. People received care and support from a consistent staff team which enabled continuity of care.

Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risk assessments were in place to manage potential risks to people’s health and well-being. Effective infection control processes were in place. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection.

Staff received mandatory training to fulfil their role and responsibilities. They felt supported and valued by the provider.

People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.

People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.

People had individualised care plans which met their needs. People,and their relatives,were consulted over their care and support needs and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were complimentary of the service they received and said they would recommend Lion Care Essex to others.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 December 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.