We carried out a review of the data available to us about Home Instead Cuffley, Cheshunt & Harlow on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Cuffley, Cheshunt & Harlow, you can give feedback on this service.
Home Instead Cuffley, Chestunt & Harlow is a domiciliary care agency providing personal care to adults in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, the service was providing personal care to 22 people.
People’s experience of using this service and what we found
People all told us they felt safe and well supported. One person told us, “I feel safe with the staff I see that carry out my care.” Risks were identified, assessed and regularly reviewed. Staff felt well supported and received training appropriate for their roles. People were given their medicines safely and staff followed infection prevention and control procedures.
People were asked to give their consent for support and the principles of the Mental Capacity Act were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with respect and upheld their privacy and dignity. People described staff as kind and caring and relatives were satisfied their family members were in safe hands. One person told us, “I’m well looked after.” Another person said, “I’m well satisfied with the service.” Staff knew people well and encouraged people to be as independent as possible.
Care plans included all information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.
Audits were carried out to ensure the service was of high quality and the provider engaged people, their relatives and staff in giving their views about how the service could improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.