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Inspection Summary

Overall summary & rating


Updated 15 November 2019

About the service

Coppice Lea is a residential home providing personal and nursing care for up to 53 people. The service is provided in one adapted building which is divided into four wings, but with a communal lounge, activity and dining area. At the time of our inspection 41 people were living at the service.

People’s experience of using this service and what we found

People said they were cared for by staff who were kind and caring. People told us they felt there was enough going on at the service to keep them busy and they enjoyed the entertainment. However, we found that people who remained in their rooms may not always receive social stimulation and have made a recommendation to the registered provider in respect of this.

People’s care plans were detailed and staff used these to understand the care people required. However, we did find some areas of documentation that required improvement. We have made a recommendation to the registered provider in relation to this.

People lived in an environment that was maintained and cleaned to a good standard. People told us they could remain independent and the environment had some signage and communication aids for people living with dementia. People had access to healthcare professional involvement if they needed it and they received the medicines, food and hydration they required to help retain a good sense of wellness.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were given privacy when they wished it, but also enabled to move around freely and independently in a safe way.

People were helped to stay safe as staff understood their responsibility to report any concerns and staff followed guidance in place in relation to people’s individual risks.

People were cared for by a sufficient number of staff on the day of inspection and staff told us they felt they were trained and supported in a way that enabled them to carry out their role competently.

Quality assurance checks were carried out to help ensure people lived in a service that was safe. Actions identified from these checks were addressed. People were asked for their feedback and this was used to help improve the service. Staff worked with other agencies to help improve the service people received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 24 October 2018).

Following the last inspection, we asked the provider to complete an action plan to tell us how they planned to address the shortfalls. At this inspection we found sufficient improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 November 2019

The service was safe.

Details are in our safe findings below.



Updated 15 November 2019

The service was effective.

Details are in our effective findings below.



Updated 15 November 2019

The service was caring.

Details are in our caring findings below.



Updated 15 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 November 2019

The service was well-led.

Details are in our well-Led findings below.