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Nightingale Homecare (Lowestoft)

Overall: Good read more about inspection ratings

185 London Road North, Lowestoft, NR32 1HG (01502) 566879

Provided and run by:
Nightingale Homecare Suffolk Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 27 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience telephoned people using the service or their relatives to find out about their experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service one hour’s notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 28 April 2021 and ended on 5 May 2021. We visited the office location on 28 April 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 16 people who used the service about their experience of the care provided. We spoke with seven members of staff including the registered manager and care workers.

We reviewed a range of records. This included nine people’s care records and multiple medication records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 27 May 2021

About the service

Nightingale Homecare (Lowestoft) is a domiciliary care agency providing personal care to people living in their own homes. At the time of inspection, the service was providing the regulated activity of ‘personal care’ to 74 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Rating at last inspection

This service was registered with us on 13 November 2019 and this is the first inspection.

The last rating for the service under the previous provider was Good (published on 2 May 2018).

Why we inspected

This was the service’s first ratings inspection since it registered with us on 13 November 2019.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.