During an assessment under our new approach
Date of Assessment: 15 September to 20 October 2025. Azure Care Ltd is a domiciliary care agency providing personal care to people living in their own homes, including those with complex health needs, learning disabilities, autism, dementia, and physical disabilities. At the time of inspection 45people were receiving care and support from the agency. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
A registered manager was in place. The registered managerwasregistered with the Commissionandwaslegally responsibleforensuringthe servicewascompliant with legal and regulatory requirements.
People received outstanding, person-centred care that was tailored to their individual preferences, routines, and cultural values. Staff demonstrated compassion, attentiveness, and professionalism, consistently promoting dignity, independence, and emotional wellbeing. The service was proactive in identifying risks and responding swiftly to concerns, including safeguarding alerts, nutritional needs, and environmental safety. For example, timely referrals to occupational therapy and fire safety services led to measurable improvements in people’s safety and quality of life.
Care plans were detailed and regularly reviewed, reflecting people’s evolving needs and preferences. Staff were well-trained, with access to specialist dementia training and resources to support meaningful engagement. The service demonstrated a strong learning culture, using audits, supervision, and feedback to drive continuous improvement. Innovative practices, such as the development of an AI-based care monitoring app, further exemplified the provider’s commitment to excellence.
The service met the principles of “Right support, right care, right culture” through its inclusive, respectful, and empowering approach to supporting people with learning disabilities and autistic people. Communication plans were highly personalised, enabling non-verbal individuals to participate fully in their care.
Complaints were minimal and handled effectively, with clear evidence of lessons learned. Compliments from people using the service, relatives, and professionals were frequent and heartfelt, describing Azure Care as “a silver lining” and “superstars.”
The provider was a finalist in multiple categories at the National Care Awards and the Great British Care Awards, reflecting sector-wide recognition of its outstanding service.