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Supported living Plymouth and Devon Good

Inspection Summary


Overall summary & rating

Good

Updated 1 February 2019

Supported Living Plymouth and Devon provides personal care and support to people living in their own homes. The registered provider for this service is Havencare (Southwest) Limited, a registered charity that operates as a provider supporting people with learning disabilities and autism. Supported living is where people live either on their own or with a small group of others, and have their own tenancy agreement. Care and support is provided in order to promote their independence. The care people receive in supported living settings is regulated by CQC, but the accommodation is not. The service supported some people on a 24-hour basis and others at specific times during the day and night. At the time of the inspection 27 people were being supported by the service with personal care tasks.

We checked the service was working in line with ‘Registering the Right Support’ which makes sure services for people with a learning disability and/or autism receive services that are developed in line with national policy. For example, how the service ensures people care is personalised, maintains their independence and supports links with people’s community.

At our last inspection in July 2016 we rated the service as Good. At this inspection we found the evidence continued to support the rating of good in the areas of safe, effective, responsive and well-led. We found further improvements had been made in relation to caring and this area is now rated as outstanding.

There was a positive, open and inclusive culture within the service. The management team provided good leadership and led by example. Relatives, staff and other agencies were positive about the leadership of the service. Staff said they loved their work and were passionate about providing good care to people.

People were provided with sensitive and compassionate support by a kind, committed and caring staff team. We observed without exception staff treated people with the upmost patience and kindness. When we visited people in their homes we saw staff knew people well and had built positive and trusting relationships. Relatives and other agencies praised the staff and management for their caring and compassionate approach to supporting people. Staff really respected people and recognised they were supporting people in their own homes.

All the staff we spoke with were able to tell us about the values of the organisation and said they were informed of them and their importance during the recruitment process and as part of on-going training and discussion. It was very clear staff had adopted these values in relation to the support they provided. It was reflected in the way staff spoke about the people they supported, in the practices we observed, and in the feedback we received about the way people were cared for and treated.

The service had a culture which recognised equality and diversity amongst the people who used the service and staff. Staff were sensitive and respectful to people’s religious and cultural needs. People were not discriminated against in respect of their sexuality or other lifestyle choices.

Personalised care was central to the service philosophy and staff demonstrated they understood this by talking to us about how they met people’s care and support needs. Staff spoke about their work with commitment and passion and used words like “Individual”, “Independence” and “Rights” when they talked about the people they supported. People’s care records were personalised, which ensured care was tailored to meet their individual and diverse needs. We saw people were supported to live a happy, fulfilled life, to feel safe, enabled to try new opportunities and to maintain their independence as much as possible.

The provider and registered manager recognised the benefits of multi- agency working and external agencies were very positive about the management and care provided to people.

Staff were well trained and training was relevant to their role and kept u

Inspection areas

Safe

Good

Updated 1 February 2019

The service remains Good.

Effective

Good

Updated 1 February 2019

The service remains Good

Caring

Outstanding

Updated 1 February 2019

The service was extremely caring.

Relatives and other agencies were very positive about the things the management and staff did to really show they cared.

Staff were kind and compassionate and had built strong relationships based on trust and understanding with people and their relatives.

Staff showed a deep respect for people�s privacy and dignity, and always respected people�s home and personal belongings.

People and their relatives were always made to feel they mattered.

People�s individual daily routines, communication methods, behaviours and preferences were understood and respected by staff. This helped ensure people were able to be fully involved in decisions about their care and lifestyle.

Responsive

Good

Updated 1 February 2019

The service remains Good.

Well-led

Good

Updated 1 February 2019

The service remains Good.