During an assessment under our new approach
Date of Assessment 20 March to 26 March 2025. The Willows Medical Centre is located at Osbourne Road in Queensbury Bradford, BD13 2GD. The practice has branch sites at Thornton Medical Centre, Craven Road, BD13 3LG and Denholme Surgery, Ann Street, BD13 4AN. The provider is registered with the Care Quality Commission to deliver the regulated activities of Diagnostic and screening procedures, Family planning, Maternity and midwifery services, Surgical procedures and Treatment of disease, disorder or injury.
The practice is situated in the West Yorkshire Integrated Care Board area and provides personal medical services to 18,273 patients. The practice operates as part of a wider network of GP Practices under the provider Affinity Care, this is a partnership of practices who work together to focus care on the needs of the local population. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as five on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others.
The National General Practice Profiles state that the ethnic make-up of the practice area is 86.4 % White, 9.4% Asian, 0.9 % Black, 2.5 % Mixed and 0.7% Other. The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
The service provided information in a format which people could understand. People received fair and equal treatment and staff were trained to understand people’s needs. The practice had a clear vision and strategy to deliver high quality care and promoted good outcomes for people.
The practice needed to improve their robustness in implementing systems to support monitoring and prescribing of medication. The practice also needed to complete their work on ensuring they had all staff immunisations records.
Since the last inspection, the practice had made improvements and is no longer in breach of regulation 12 Safe care and treatment.