Updated 19 May 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out the inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care and support to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection visit because we needed to be sure the registered manager would be available to support the inspection.
Before the inspection
We reviewed the information we had received about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
Inspection activity started on 23 April 2021 and ended on 29 April 2021. We visited the office location on 23 April 2021 to speak with the registered manager and to review records.
We checked care records for two people, including their assessments, care plans and risk assessments. We looked at four staff files and records of quality monitoring checks and audits.
We spoke with two people who used the service and two relatives by telephone to hear their views about the agency. We received feedback from four staff about the training and support they received to carry out their roles.
After the inspection
The registered manager sent us further information, including staff training records and staff meeting minutes. We continued to seek clarification from the provider to validate evidence found.