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Inspection Summary


Overall summary & rating

Good

Updated 19 May 2021

About the service

Mnara Health is a domiciliary care agency providing care and support to people in their own homes, including live-in care. The agency was supporting four people at the time of our inspection, one of whom was receiving live-in care.

People’s experience of using this service and what we found

People received consistent care from staff who knew their needs well. People felt safe when staff provided their care and said staff followed the guidance in their care plans.

Staff monitored people’s health and well-being and reported any changes they observed. The registered manager communicated effectively with people’s relatives to ensure they were kept up to date about their family members’ well-being.

Staff were recruited safely and understood their roles in protecting people from abuse. Staff had an induction when they joined the agency and access to relevant training and management support. Team meetings took place regularly and staff were encouraged to raise any concerns they had.

The registered manager monitored the quality of the service through regular checks and audits. This included carrying out spot checks to assess the delivery of care by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 November 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 May 2021

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 May 2021

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 19 May 2021

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 May 2021

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 May 2021

The service was well-led

Details are in our Well-led findings below.