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Inspection summaries and ratings from previous provider

Overall summary & rating


Updated 4 July 2019

About the service:

Linden House Care Home is a residential care home. The service was providing accommodation and personal care for 22 people at the time of inspection. People supported included older people, and people living with dementia. The accommodation was spread over three floors which were accessible via stair lift. There were a range of communal spaces available to people on the ground floor and access to a secured garden space.

For more details, please see the full report which is on the Care Quality Commission website at

People’s experience of using the service:

People received a service that was safe. Systems and processes were in place to protect people from the risk of abuse to mitigate risks associated with their care.

Staff had the right training and skills to provide effective care to people. People’s care led to good outcomes.

Staff respected people’s dignity and privacy and promoted their independence.

People’s care and support met their needs and reflected their preferences. People received individualised care and were supported to lead active lives.

Management processes were in place to monitor and improve the quality of the service. The registered manager was dedicated and pro-active in their role to help drive improvements.

Rating at last inspection:

At the last inspection the service was rated Good (19 October 2016).

Why we inspected:

This was a planned inspection to check that this service remained Good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas



Updated 4 July 2019

The service was safe.

Details are in our safe findings below.



Updated 4 July 2019

The service was effective.

Details are in our effective findings below.



Updated 4 July 2019

The service was caring.

Details are in our caring findings below.



Updated 4 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 4 July 2019

The service was well led.

Details are in our well led findings below.