You are here

Archived: Ashcott Lawns Good

Inspection Summary


Overall summary & rating

Good

Updated 18 January 2018

Ashcott Lawns is a care home for up to 17 older people. The registered manager and assistant manager offer a family run service that provides personal care in a pleasant rural village environment. The home is located in a traditional house and is arranged over two floors. In the past year the home environment had further improved with up-dated shower facilities and additional equipment. The service provides personalised care and supports people with a many different care requirements. At the time of the inspection there were 10 people living in the home.

At the last inspection in November 2015 the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good :

People told us they were looked after very well at Ashcott Lawns. They said it was “a good place to be” and they “did very well” in the small, informal environment.

People told us they felt safe at the home and with the staff who supported them. They had no worries and were confident they could talk to staff if they had. They had confidence any concerns they had would be promptly addressed by the staff.

The provider had systems and processes in place to keep people safe and minimise the risk of abuse. Improvement was required to aspects of the staff recruitment practice.

People were supported by sufficient numbers of staff to meet their needs in a relaxed manner.

The manager and staff were very pro-active in arranging for people to see health care professionals according to their individual needs. Staff noted changes in people’s health and requested GP visits when required.

People were supported by kind and caring staff. Some people had lived in the home for several years. One person said “Staff are excellent, superb. They do very well. Everything is grand.” A member of staff said “I would treat people here as I would like my grandparents treated. Treated respectfully, with their privacy respected at all times.”

People received care that was responsive to their needs and personalised to their wishes and preferences. People were able to make choices about all aspects of their day to day lives.

There were formal and informal quality assurance systems in place to monitor care and plan on-going improvements. There were audits and checks in place to monitor safety and quality of care.

The service was well run by the registered manager and assistant manager who had the skills and experience to run the home so people received high quality person-centred care. The manager led a team of staff who shared their commitment to high standards of care and clear vision of the type of home they hoped to create for people. “We want to ensure people are respected, have their dignity maintained at all times. We want a homely, friendly service where people make their own choices.”

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 18 January 2018

The service required improvement .

The provider had systems and processes in place to keep people safe and minimise the risk of abuse however some improvements were required to staff recruitment practices. The provider used professional judgement when appointing staff but did not follow current guidance and best practice.

People felt safe in the home and with the staff who supported them.

Effective

Good

Updated 18 January 2018

The service remains Good.

Caring

Good

Updated 18 January 2018

The service remains Good.

Responsive

Good

Updated 18 January 2018

The service remained Good.

Well-led

Good

Updated 18 January 2018

The service remained Good.