Nation Home Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people felt well-supported, cared for or treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people had choice and control over their own care, treatment and wellbeing. People we spoke with who use the service expressed positive experiences. One person told us, “I am happy” and that the carers “help me go shopping, go out to the bank or go for a coffee.” They also told us they were supported to attend mosque when staff have availability, demonstrating respect for people’s cultural and religious needs. Another person told us “The carers are excellent,” and shared that “They have helped me to start to walk again,” thereby fostering them to regain independence with mobility. People who use the service told us management seek feedback from them to monitor and assess how people are doing and to ensure they are satisfied with their care, which helped people feel a sense of control over their care planning and support needs.

A relative we spoke with told us the care staff were “kind” and “loving” in their approach to caring for their loved one. They told us their loved one never felt “rushed” and was cared for with “compassion” that supported people’s autonomy.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.