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Haslingden Hall and the Lodge

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Updated 18 December 2020

Haslingden Hall and the Lodge is a care home located in a residential area of Haslingden, Lancashire. The home provides care and accommodation for up to 76 people including, people over 65, people living with dementia and people with mental health support needs. At the time of this inspection there were 70 people living in the home.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s experience of using this service and what we found

Relatives of people living in the home, told us they were confident the home kept people safe. People were supported by staff who had been recruited safely. Staff had received training to support people to keep safe from abuse and avoidable harm. Additional infection prevention and control policies had been developed, by the provider, in response to the pandemic. The home was clean and hygienic. A visiting health professional praised cleanliness and organisation of the home.

The registered manager provided effective leadership and was clear about the quality of care they expected in the home. Staff felt confident in the registered manager and said they found them to be approachable and supportive. The views of people living in the home had been regularly sought and changes had been made in response to concerns raised. The provider and registered manager were committed to working effectively with partner agencies to ensure people received consistent care. A new procedure had been developed to improve communication with community-based health staff. This had just started during this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 4 September 2019.

Why we inspected

We received concerns in relation to skin care and communication with other professionals. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 December 2020

The service was safe.

Details are in our safe findings below.

Effective

Updated 18 December 2020

Caring

Updated 18 December 2020

Responsive

Updated 18 December 2020

Well-led

Good

Updated 18 December 2020

The service was well-led

Details are in our well-led findings below