About the service
Jasmine Court is a residential care home providing care and accommodation for up to 66 older people, younger adults, people with a physical disability and people living with dementia. The home is purpose built with accommodation over three floors, with each floor having bedrooms, a lounge and a dining area. All bedrooms have en-suite facilities. There is a passenger lift to access all floors. People living with dementia live mainly on the top two floors. At the time of the inspection 52 people were living at the home.
People’s experience of using this service and what we found
People felt safe living at the home and told us staff were available when they needed them. Before the inspection, we had received a number of anonymous concerns about a variety of issues, including alleged inappropriate staff conduct and neglect. During the inspection we did not find any evidence to support these concerns. Staff had completed safeguarding training and knew how to protect people from the risk of abuse and avoidable harm. The registered manager recruited staff safely. People’s medicines were managed safely, though some minor improvements were needed. We have made a recommendation about this. Staff followed safe infection prevention and control practices and adhered to Government guidance on COVID-19. The safety of the home environment was checked regularly.
Staff provided support which reflected people’s needs and risks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received the induction and training they needed to support people well. People received support with their dietary and healthcare needs and were referred for specialist support when they needed it. The environment was purpose built to enable people to remain as independent as possible. The provider had made improvements to the home environment since taking over the service and further improvements were ongoing.
People liked the staff who supported them and told us staff were kind and respectful. Staff encouraged people to be independent and make decisions about their care when they were able to. Staff respected people's right to privacy, dignity and confidentiality.
Staff supported people in an individualised way which reflected their needs and preferences. Staff knew the people they cared for and encouraged them to make decisions when they could. Staff reviewed people's care needs regularly. Concerns and complaints were managed appropriately. A variety of activities and entertainment were available at the home and staff supported people to take part. People’s end of life care wishes were discussed with them.
The registered manager and staff were clear about their responsibilities. They prioritised providing people with personalised, good quality care which met their needs. The service worked in partnership with a number of community agencies to ensure people received any specialist support they needed. People’s views about the service were sought and listened to. People, relatives and staff felt the service was managed well. The registered manager and provider completed regular checks to ensure appropriate standards of quality and safety were being maintained at the home.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service under the previous provider was good (published 10 December 2019). Since this rating was awarded, the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
We also completed a targeted infection prevention and control inspection of the service under the previous provider on 17 November 2020 (published 17 December 2020) and were assured that people were receiving safe care which protected them from the risk of cross infection.
Why we inspected
This was a planned inspection based on the service’s date of registration under the new provider. The inspection was also prompted in part due to a number of anonymous concerns received about a variety of issues, including alleged inappropriate staff conduct, neglect, the management of medicines, staffing arrangements, falls and the management of the service. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.