We carried out a review of the data available to us about Creative Support - Staffordshire Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Creative Support - Staffordshire Services, you can give feedback on this service.
Creative Support Stoke-on- Trent provides personal care to 32 people at the time of the inspection. The service supports people who have a learning disability and may also have physical disabilities.
There were ten individual houses/bungalows that people lived in and each home accommodated no more than four people. Staff supported people with their personal care needs and people were supported to access the community. Within each home there was a separate office and staff were available 24 hours a day including a member of staff throughout the night.
People’s experience of using this service and what we found
People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people’s needs. People’s medicines were managed, and staff followed infection control procedures.
Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to access healthcare professionals and advice received was followed by staff. There were systems in place to ensure people received consistent care and support.
People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy. People’s independence was promoted by staff.
People were involved in the planning and review of their care. Staff followed care plans to ensure they provided support in line with people’s wishes and diverse needs. People’s communication needs were met, and information was provided in a way that promoted people’s understanding. There was a complaints system in place which people understood.
Systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. People and staff could approach the registered manager who acted on concerns raised to make improvements to the delivery of care. Staff and management were committed to providing a good standard of care, which was focused on positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (report published 14 October 2016).
Why we inspected
This was a planned inspection based on the previous rating. The service continued to be rated Good in all domains.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We inspected this service on 19 September 2016. This inspection was announced. This meant the provider and staff knew we would be visiting the service’s office before we arrived. This was the first inspection since the provider’s registration at this office on the 15 July 2014. This service supports adults with a learning disability to live in the community. There were 39 people in receipt of personal care support within 11 supported living homes at the time of this inspection visit.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risk of harm because identified risks were managed safely, the recruitment practices were thorough, the staff understood what constituted abuse or poor practice and people were supported to take their medicines as needed. Staff received training to support the people they worked with and supervision, to support and develop their skills. Staff felt listened to and were happy to raise concerns.
People were supported by a consistent staff team that knew them well and promoted their independence Staff understood people’s preferred communication method and the support they needed to make their own decisions. When people were unable to consent they were supported in their best interest.
People’s needs were assessed and support plans where developed with people to enable them to be supported in their preferred way. People were supported to maintain a diet that met their dietary requirements and preferences and were supported to use healthcare services. The delivery of care was tailored to meet people’s individual needs and preferences. People were enabled to develop and maintain hobbies and interests within the local community to promote equality and integration.
People knew how to complain and information was provided to them in an accessible format to support their understanding. When complaints were made we saw they were addressed promptly. There were processes in place for people to express their views and opinions about the service provided and to raise any concerns they had. The provider had systems in place to monitor the quality of the service to enable them to drive improvements.