Archived: Baycroft Fairfield

Baycroft Fairfield is a residential care home providing personal and nursing care to 18 people aged 65 and over. This was for people who may be living with dementia, a physical disability or sensory impairment at the time of the inspection. The service can support up to 75 people.

The home is built over three floors with all bedrooms containing an ensuite wet rooms. In addition, there were shared lounges on each floor, a cinema room, a hair dressing salon, a bistro café, an overnight guest room, a fitness suite and shared outdoor courtyard and garden space.

People’s experience of using this service and what we found

People told us they felt safe living at the home. Measures had been put in place to address identified risk. Staff were knowledgeable of systems and processes in place to reduce the risk of harm and injury.

Care plans and risk assessments had been completed which were individual to the person. People and their families told us they had been involved in the assessment process.

People and their relatives spoke positively about the home. One person told us, “I love it, this is my forever home.” A relative told us, “The atmosphere is very positive, a living entity with everybody being included. It is a thriving community like a little village.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough suitably qualified and skilled staff on each shift. Staff told us a robust recruitment process was in place which prepared them for their role. .

Staff had received training in the safe administration of medicine and had had their skill and practice regularly checked by senior staff and the registered manager.

Staff had completed training to provide them with the skill and knowledge to provide appropriate care for people at the end of their life.

People and their relatives said they found staff and the registered manager to be approachable. People told us they were confident that if they raised a concern this would be listened to and addressed.

People and their relatives felt listened to and involved in their care. People and their relatives told us the staff were kind and caring. One relative told us, “The staff provide care and support with grace and humour.”

The registered manager was supported by the strategic head of service who completed a variety of quality assurance audits which helped drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06 November 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

We found the following examples of good practice.

There was a designated area for visits to take place. Additional systems had been applied to support people with maintaining contact with family and friends which included window visits, use of computer tablets , telephone calls , use of social media and garden visits.

Internal training had been provided to all staff on how to wear, put on and take off personal protective equipment (PPE). This was continuously monitored by the registered manager and discussed during team meetings and supervision. In addition, formal competency checks were completed to ensure staff applied safe practice.

The provider had produced a safety and well-being guide for people and their families. This provided information in a pictorial format advising of the measures that the provider had taken during the COVID-19 pandemic to mitigate risk.