During an assessment under our new approach
Date of inspection: 31 March to 2 April 2026. Poppy Court Extra Care and Outreach supports Adults of all ages who maybe living with dementia, mental health, physical disability, sensory impairment to people living in extra care housing. This risk‑based assessment was undertaken following information we had received. The evidence gathered during this assessment demonstrated the provider had taken appropriate action to respond to concerns, review practice and strengthen oversight. The inspection covered 3 key questions of safe, caring and well-led. There were no breaches of regulation identified.
People were supported by staff who understood their needs well and provided care that promoted dignity, independence and choice. Systems were in place to identify, assess and manage risks associated with people’s care and support. Staff understood safeguarding processes and were confident to raise concerns. Incidents and accidents were reported, investigated and used as learning opportunities to improve practice. Medicines were managed safely, with clear guidance, accurate records and regular audits.
The service worked effectively with health and social care professionals to support people to achieve positive outcomes. Care records were detailed and reflected people’s preferences, life histories and assessed needs. Staff were supported through training, supervision and competency checks, which helped ensure care was delivered safely and consistently.
People and relatives spoke positively about the leadership of the service. Leaders were visible, approachable and promoted an open and honest culture. Governance systems enabled the provider to monitor quality, learn from feedback and drive improvement. The service was well‑led, stable and committed to continuous improvement, resulting in positive experiences and outcomes for people using the service.