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Barking Enterprise Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service:

Barking Enterprise Centre provides personal care to people who live in their own homes. The service's office is based in Barking and Dagenham, London. At the time of our inspection, 68 people used the service and there were 36 staff.

People's experience of using this service:

¿ Although the service had enough staff to provide care, staff did not always arrive and leave on time. We asked the registered manager to make improvements on this. However, we found the service had made improvements since our previous inspection and was providing more safe and effective care.

¿ The staff recruitment process was robust ensuring that staff were properly checked and were provided with induction, training, supervision and support to deliver safe care.

¿ People's needs were assessed before they started receiving care. The registered manager was confident that the service could meet the needs of people using the service.

¿ Adult safeguarding protocols were in place and staff had knowledge and experience to follow correct procedures to identify, record and report concerns of abuse.

¿ Risk assessments were completed and reviewed for people. Staff were given guidance on how to mitigate risks to people.

¿ People and their relatives were involved in care plan reviews.

¿ Staff ensured that people's privacy, dignity and choice were respected. People were encouraged to be independent and to make decisions about their care.

¿ Staff had a good understanding of equality and diversity.

¿ Medicines were managed well. Where people needed support, staff administered medicines and kept records.

¿ Staff knew how to reduce the risk of infections. They had access to personal protective equipment such as gloves, shoe covers and aprons.

¿ Staff supported people to access health professionals and emergency medical services, when needed.

¿ Where required, staff supported people with meals of their preference.

¿ There was a clear management structure and people and relatives spoke positively about the registered manager.

¿ The quality of the service was regularly monitored, and the registered manager encouraged people and relatives to share their views about the care provided.

¿ The service worked with care professionals to plan and deliver an effective service.

¿ The registered manager took complaints seriously. This ensured that all complaints were investigated and responded to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

¿ At the last inspection on 14 February 2018, (report published on 25, April 2018), the service was rated 'Requires Improvement'.

¿ At this inspection, the rating for the service improved to 'Good'.

Why we inspected:

¿ This was a planned inspection based on their previous inspection rating. We found the service met the characteristics of Good in four areas.

Follow up:

¿ We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 9 May 2019

The service was not always safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service was well-led.

Details are in our Well-led findings below.