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Barking Enterprise Centre Good

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Inspection report

Date of Inspection: 4 September 2014
Date of Publication: 7 October 2014
Inspection Report published 07 October 2014 PDF

Overview

Inspection carried out on 4 September 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

People�s care and support needs had been fully assessed. Potential risks to people had been identified and were acted upon by staff so that people were kept safe. Staff had access to guidance through an adult safeguarding policy and they understood their roles in relation to the protection of vulnerable adults. People were protected from the risk of harm because the provider had ensured staff knew how to recognise and report concerns about abuse or neglect.

We saw the service carried out criminal record checks on all staff who worked in the service to ensure they were suitable to work in the care sector.

People were supported by staff who had the knowledge and skills to deal with foreseeable emergencies. They had received first aid training which was regularly updated. Staff were provided with personal alarms that they could use when working alone.

Is the service effective?

People�s social, health and support needs were assessed with them, and they were involved in reviewing their care plans at least every six months. People told us the service met their identified needs. One person we spoke with said, �Staff do what I tell them to do, it�s a wonderful service.� Staff were able to explain how the Mental Capacity Act 2005. People told us staff always involved them in reviews of their care packages and changes were only made with their consent.

Is the service caring?

People were supported by kind and attentive staff. Staff were able to explain how they supported people to maintain their dignity and deliver services in a caring way. Care plans included details of how people liked to be supported. People told us that staff were caring. One person said, �The staff are very thoughtful, I am very satisfied with them.�

Is the service responsive?

We saw that the service had a system in place to respond to complaints and comments. The service had asked people�s view of the service and responded to what people told them. Records showed that people needs were assessed before they signed agreements to receive the service.

Is the service well-led?

Staff were clear about the aims and objectives of the service. Quality assurance processes were in place to check what people thought about the service. We saw the service had sent feedback forms to people who used the service and their relatives. The service took account of what people told them in the feedback forms.