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Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 15 June 2019

About the service: 18 Portland Terrace is a domiciliary care agency. It provides personal care and support to people living in their own homes, some who are living with complex care needs. At the time of inspection there were 232 people receiving support with personal care.

People’s experience of using this service: People and staff were fully engaged by the service and their voices were used to improve the quality of care provided. The service had people at the heart of all activities and staff were focused on supporting people to reach their maximum potential. People and their relatives were positive about the care provided.

The service was driven by a dedicated management team who created a positive and driven workforce to support people with their individual needs. People’s care records detailed how they wished to be supported and reflected their own personal choices and individuality.

The quality and assurance systems in place allowed for real time monitoring of the service and created bespoke action plans to improve the quality of care provided.

There were regular reviews of people’s care needs, in partnership with other healthcare professionals, to make sure people got the support they needed. People were involved in all aspects of their care, from their initial assessments to continuing reviews.

Medicines were managed safely and risk assessments were in place to help keep people safe. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff continued to be recruited safely and received an in-depth induction. Staff attended regular refresher training sessions and had the opportunity for career progression.

People were supported to attend activities in the local community and maintain social relationships. Staff provided support to people receiving end of life care and people requiring support to maintain a balanced healthy diet.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: Good (report published September 2016)

Why we inspected: This was a planned inspection based on the rating at the previous inspection.

Follow up: We will continue to monitor the service through information we receive from the service, provider, the public and partnership agencies. We will re-visit the service in-line with our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 June 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 15 June 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 15 June 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 15 June 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 15 June 2019

The service improved to Good.

Details are in our Well-led findings below.