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Be Caring Leeds Requires improvement

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 21 April 2021

About the service

Be Caring Leeds is a is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our inspection 300 people were using the service.

People’s experience of using the service and what we found

Medicines were not always managed safely. Risk assessments did not always contain the relevant information about people’s known risks. There was no overall analysis of incidents and accidents to identify trends or patterns within the service. There were enough staff to meet people’s needs. However, timings of visits overlapped which meant staff arrived late or too early for planned visits. Recruitment processes were sufficient. People told us they felt safe with staff and found carers were kind.

Quality assurance systems and audits were not robust as the monitoring in place did not identify the concerns we found on inspection. Although there was a service action plan this did not highlight all of the concerns we found on inspection. Surveys were carried out with people, their relatives and staff to ask for their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 4 July 2019).

Why we inspected

The inspection was prompted in part due to concerns received about people’s safety and management of the service. A decision was made for us to inspect and examine those risks.

Enforcement

We have identified breaches in relation to regulation 17 and regulation 12.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 21 April 2021

The service was not always safe.

Details are in our safe findings below.

Effective

Updated 21 April 2021

Caring

Updated 21 April 2021

Responsive

Updated 21 April 2021

Well-led

Requires improvement

Updated 21 April 2021

The service was not always well-led.

Details are in our well-led findings below.