We carried out a review of the data available to us about Caremark Bournemouth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caremark Bournemouth, you can give feedback on this service.
Caremark Bournemouth is a domiciliary care agency. It provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. At the time of this inspection 21 people were receiving the regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation for the provider. The recommendation covers improving some areas of governance systems and processes.
People were protected from abuse and avoidable harm. People felt safe with staff, who had the appropriate training and skills to provide care safely and effectively.
Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of infection.
Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. There was an ongoing process of staff recruitment to ensure people were supported safely and effectively. Staff received a detailed induction and were well supported through a programme of regular supervision and training.
People, relatives and health and social care professionals spoke positively about the service Caremark Bournemouth provided. People received personalised care which was responsive to their individual needs. Staff had a good understanding of the care and support people needed and provided this with kindness, care and compassion, whilst respecting their privacy and dignity.
Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed.
People received their care from a small, consistent team of care staff who knew people’s care and support needs well. People were involved in their care and consulted when planning and agreeing their care and support needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Close working partnerships with other agencies and health and social care professionals had been formed which ensured people received appropriate care and support.
People and relatives knew how to raise any concerns and felt they would be addressed appropriately.
People, relatives and staff expressed confidence in the management team. People felt the service was well led, friendly and professional. Staff felt well supported in their roles and appreciated the open, supportive and caring approach taken by the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 18/12/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.