Archived: Silloth Cumbria Also known as Hayley's Homecare

Silloth Cumbria (also known as Hayley’s Homecare) is a domiciliary care service which provides personal care to people who live in their own homes. At the time of this inspection, 17 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were very complimentary about the service they received and highly praised the management and staff. They said staff were “caring, kind, lovely and respectful”. People, a relative and a care professional said the service went “above and beyond” what was expected of them.

People said they felt safe and confident with the service. They said they were well-supported during the COVID-19 pandemic and described how staff always wore the correct PPE.

Staff made sure people were treated with dignity and respect. People were fully involved in the arrangements about their care service and their decisions were respected. Staff had a very good working relationship with other care agencies for the benefit of the people who used the service.

The service was safe. Staff understood how to report any concerns and said these were listened to. Risks to people’s health and safety were managed without compromising their independence. Medicines were managed in a safe way.

There were enough staff to make sure people received care and support when they needed it. At the time of the inspection, there were some gaps to recruitment records. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People said staff were competent and professional. Staff said they were well-supported by the provider/registered manager and were encouraged to progress with training and qualifications.

The service aimed to provide person-centred, compassionate care for people. People and staff said the provider/registered manager was “very helpful” and “very approachable” and always willing to help.

The provider/registered manager was committed to continuous improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29 October 2019 and this is the first inspection.

Why we inspected

This was a planned inspection of a new service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.