28 October 2021
During a routine inspection
People's experience of using this service and what we found
An electronic system was used to update care records and people and their relatives had access to them. Records were comprehensive and up to date. Staff were aware of people's communication needs and how best to provide support.
Relatives were very complimentary the care their loved ones received.
Medicines were managed safely. Staff were trained on how to identify and report safeguarding concerns. Safe recruitment practices were followed. Staff followed infection control procedures, had access to personal protective equipment (PPE) and had been trained in how to use it safely.
Training the provider deemed mandatory was up to date. People were supported by a range of healthcare professionals and staff sought medical assistance when people were unwell. Where people required support with eating and drinking, staff had the skills to support them safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff promoted people's independence and respected their rights, privacy and dignity.
The registered manager had systems in place to monitor and improve the quality and safety of the service provided. People's views about the service were sought individually and through surveys. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 September 2020 and this is their first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner