5th Floor Hyde Park Also known as 11 Millington Road

Updated 31 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 May 2022 and ended on 24 May 2022. We visited the location’s office on 24 May 2022.

What we did before the inspection

We looked at all the information we held about the service, including information they shared with us when they were registered.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We spoke with the person using the service, their relative and one care worker by telephone. We met the registered manager and human resources manager. Both managers were directors of the company. We looked at a range of records which included the care records for one person, one staff member's file and records used for monitoring the quality of the service, such as audits, meeting minutes and checks made by the provider.

Updated 31 May 2022

About the service

5th Floor Hyde Park is the only location for Divan Care Limited, a privately run domiciliary care agency providing care and support to people living in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, one person was receiving support with personal care.

People’s experience of using this service and what we found

People were happy using the service. They received personalised care and support and liked the staff providing this support. Their cultural needs were met and they explained the agency had helped them access other services.

People's care was well planned and the agency undertook regular reviews involving the person to make sure they were happy with their care.

The staff felt well supported and had the training they needed to care for people safely and well.

The registered manager was appropriately qualified and experienced. They had developed systems for monitoring and improving the quality of the service and dealing with adverse events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 25 February 2020 and this is the first inspection.

Why we inspected

The inspection was conducted based on the date of registration.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.