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Archived: Community Living and Support Scheme - Shared Lives and Domiciliary Care

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 29 October 2013

During a routine inspection

We spoke with some people who used the service and staff, and we reviewed people's feedback from the provider's recent satisfaction surveys. One person who used the service told us "I am happy with things and I am given help when I need it". They also spoke about the registered manager and stated that "she talks to me regularly about how I am". People's shared lives carers told us they were supported by the provider and involved in people's care reviews. We found that people who had been asked to provide feedback on the service via the provider's satisfaction survey all gave positive responses. These included feedback in areas such as getting support when it was needed, whether they had privacy and whether they were offered sufficient day to day choices.

We found that people were asked to consent to their care and their wishes were respected, and the provider acted in accordance with the requirements of the Mental Capacity Act (2005). We found people's care and support needs were assessed, and relevant care plans and risk assessments were drawn up. People we spoke with told us their care needs were met and records we looked at confirmed this. The provider ensured through robust recruitment processes that people received care only from people whose background had been effectively checked. We found the provider sought feedback from people and it's staff on the quality of the service and appropriate records were maintained to ensure people received care that was appropriate.