We carried out a review of the data available to us about Crewe - SOS Homecare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crewe - SOS Homecare Ltd, you can give feedback on this service.
Crewe - SOS Homecare Ltd is a domiciliary care service providing personal care to 32 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and staff upheld their dignity during care visits and were supported by staff who knew people well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person-centred. These were updated when people chose and when care needs changed.
Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely. The provider had developed detailed systems to manage risks relating to the COVID-19 pandemic.
The service was well-led, and staff felt well-supported by an open and honest culture. The registered manager had developed positive working relationships with other professionals and organisations to ensure positive outcomes were achieved for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection to provide the service with a CQC rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.