About the service
Alina Homecare - Christchurch is a domiciliary care agency that was providing personal care to 41 older adults living in their own homes at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and were supported by staff who understood how to recognise and report safeguarding concerns. Staff recruitment processes included robust checks to ensure the person was suitable to work with older people. Risks to people were assessed, monitored and regularly reviewed and staff understood actions needed to minimise risk of harm. People received their medicines safely and infection, prevention and control practices were in line with government guidance.
People had initial assessments that gathered information about their care needs and lifestyle choices. They were supported by staff that had completed an induction and had on-going training and support that enabled them to carry out their roles effectively. People were supported to access healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People described care staff as kind, caring and patient and felt involved in decisions about their care and support. Staff were respectful of people’s privacy, dignity and independence.
People had person centred care that was reflective of their lifestyle choices. A complaints process was in place and people told us they felt able to raise concerns knowing they would be listened to and actions taken. People had an opportunity to be involved in end of life planning. Staff were confident in providing end of life care with the support of palliative care nurses.
The culture of the service was open, honest and person centred. Staff spoke positively about their work and felt supported in their roles. Quality assurance processes were multi layered and effective at gathering data to drive improvements. Partnerships with other agencies supported new ideas, innovations and up to date national guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 December 2019 and this is the first inspection.
Why we inspected
This was a planned first inspection so that we could rate the service.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.