Archived: G. I. Locum Limited Also known as G. I. Locum Limited

G.I. Locum Limited is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 25 people were using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people’s safety were not always assessed and details around the care they required were not always documented. Medication administration records were not always completed accurately. Internal quality audits had not always identify errors or taken appropriate action.

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. Safe recruitment practices ensured only suitable staff worked at the service and staff were employed in sufficient numbers to meet people’s needs.

Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.

People told us they were treated with kindness, compassion and respect. People and relatives, we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.

Care plans reflected people’s individual needs and preferences, and were updated as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider understood their responsibilities and worked in an open and transparent way. People and their relatives knew how to make a complaint.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 18 December 2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.