The Care Quality Commission
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The Office

Overall: Good read more about inspection ratings

2 Trenwith Road, Camborne, TR14 7JF (01209) 713381

Provided and run by:
Green-Haven Support Limited

All Inspections

During an assessment under our new approach

Date of Assessment: 7 January 2026.

The Office is a supported living service providing support to people with a learning disability and autistic people, as well as those living with physical disabilities, sensory needs or mental health needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.At the time of our assessment 1 person was receiving support with personal care.

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The registered manager was supported by a deputy manager and project manager. Staff were well supported and completed training relevant to their roles. Risks were identified and staff had guidance to mitigate known risk. There was an ethos of supporting people to be independent. The service worked with other agencies to drive improvements and improve outcomes for people.

The provider was previously in breach of regulations in relation to safe care and treatment, management of the service and staffing. We issued a warning notice for the breach of regulation relating to staffing. Improvements were found at this inspection, and the provider was no longer in breach of the regulations and the warning notice had been met.

During an assessment under our new approach

Date of Assessment: 24 March to 3 April 2025. The service is a supported living service providing support to people with a learning disability and autistic people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 2 people were being supported with personal care.

Systems to support safe recruitment were ineffective. Not all staff had received a Disclosure and Barring (DBS) check, staff files did not contain evidence of identification or information about their health. People did not always receive support in line with their commissioned hours. Staff had not completed training in all necessary areas.

The service had not developed care plans relating to people’s health or routines. Risk assessments were not available to inform staff about known risk and provide guidance on how to mitigate risk. Audits were not being completed to drive improvements in the service. There was a risk of a closed culture developing. This had not been recognised and no action taken to address the risk.

An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We identified breaches relating to safe care and treatment, governance and staffing. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after after any representations and/ or appeals have been concluded.

23 September 2021

During a routine inspection

About the service

The Office is a supported living service providing personal care to five people living in a bungalow adjacent to the organisation’s office. The service is registered to support people with autism and/or a learning disability, mental health needs and physical or sensory needs.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. There was a strong focus on supporting people to be independent, develop their skills and access their local community. This enabled people who used the service to live as full a life as possible and achieve the best possible outcomes.

There were enough staff with the right skills and experience to provide the care and support people needed. Staff told us they felt well supported by the management team and were confident raising concerns or suggestions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were appropriate for the service and people were fully involved in the development of the care plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 October 2019 and this was the first inspection.

Why we inspected

The inspection was carried out to enable us to give the service a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.