You are here

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service

Jackson House is a small care home. It provides accommodation with nursing care for up to four adults with a learning disability and mental health needs. The care home is a semi-detached cottage with a small car park. It has gardens to the front and rear of the property. Bedrooms are single occupancy and there are shared lounges and a shared dining area. At the time of our visit, two people lived at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People received safe and effective care from staff that were kind and caring. People’s needs had been fully assessed prior to them being supported by the service. Care plans were person centred and held sufficient detail for staff to follow to ensure people’s likes, and preferences were supported. Risk assessments were put in place to ensure people's individual needs could be met and risks reduced or mitigated.

People’s privacy and dignity was respected, and their independence promoted. Relatives spoke positively about the staff team. Staff had developed positive relationships with people and their family members. They had a good understanding of how to meet each person's individual needs. People’s dietary needs were assessed and met.

Safe recruitment procedures were in place and people were supported by regular staff that knew them well. People were protected from the risk of harm and abuse by staff that had received training and felt confident to raise any concerns they had.

Medicines were managed safely by trained and competent staff. Staff had access to medicines policies and procedures as well as best practice guidelines. Medication administration records (Mars) were fully completed and were regularly audited to identify any areas for development and improvement. Staff had received infection control training and understood how to minimise the risk of infection being spread.

People participated in activities of their choice and were supported and encouraged to maintain contact with family members. Staff communicated with people in ways that were meaningful to them.

The provider management team completed audits across areas of the service. Actions identified were used to continually develop and improve the service. Feedback from people and their family members was regularly sought.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this


For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 11 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 February 2020

The service was well-led.

Details are in our well-led findings below.