• Care Home
  • Care home

Horsell Lodge

Overall: Good read more about inspection ratings

Kettlewell Hill, Woking, GU21 4JA (01483) 713850

Provided and run by:
Avom Care Limited

Latest inspection summary

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Background to this inspection

Updated 20 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Horsell Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and two relatives about their experience of the care provided. We spoke with seven members of staff including the area manager, registered manager, deputy manager, senior care workers and care workers. We used the Short Observational Framework for inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and dependency tools to ensure staffing levels were being met.

Overall inspection

Good

Updated 20 October 2021

About the service

Horsell Lodge is a residential care home that can provide personal care and accommodation up to 70 people aged 65 and over. At the time of this inspection they were accommodating 20 people. Only the ground floor was occupied at the time of the inspection. The first floor communal area was being used as an additional activities area.

People’s experience of using this service and what we found

Staff supported people to follow interests and created activities to match people’s hobbies. People received person-centred care that had been thoughtfully tailored to each person’s individual needs.

Relatives, where appropriate, were involved in sharing details about people to ensure staff knew people on a personal level and details about their life histories and interests.

People were supported by kind and caring staff who treated them with respect and as individuals.

People were kept safe from the risk of harm and were supported with their medicines by well-trained and competent staff. Staff had been safely recruited and completed all mandatory induction processes and training.

People received a good standard of food and drinks. Staff also monitored nutrition and hydration when necessary, and referrals to specialists were made when appropriate in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and the staffing team knew their responsibilities and worked well with health and social care professionals.

People were confident to raise any concerns and staff were knowledgeable in the appropriate processes to follow to support people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30/10/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on being an unrated service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.