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Ravenswing Manor Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 12 February 2021

About the service

Ravenswing Manor is a residential care home providing personal care to 17 people aged 65 and over at the time of the inspection. The service can support up to 24 people.

The care home supports people in one adapted building, across two floors. The service also provided care and support to some people who were living with dementia.

People’s experience of using this service and what we found

We looked at infection prevention and control (IPC) measures under the 'Safe' key question. At the time of inspection, we looked at this in all care home inspections even if no concerns or risks had been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively. During the inspection, we had some concerns about IPC processes that required action to ensure risks were minimised. Processes to manage infection control were not as effective as needed to be in the circumstances of a national pandemic. Despite this, the home was clean and tidy.

People were supported appropriately and the service managed incidents with people. They let us know about events when there was a statutory obligation to do so. We looked at some of these and noted good practices were used. Where appropriate, external professionals were consulted and their advice sought, in order to mitigate the risk of an issue being repeated.

One person was able to tell us they enjoyed their meals. We noted a meal being prepared for a lunch time sitting. The food and preparation was to a good standard and noted there was plentiful supply and, if required, a choice. People were encouraged and supported appropriately if they were isolating from others because of rules that were in place at the time of inspection.

Rating at last inspection

The last rating for this service was Good (published 10 May 2019).

Why we inspected

We undertook this targeted inspection to follow up on specific concerns we had received about the service. The inspection was prompted in response to concerns received about infection prevention control measures, incidents and people's dietary requirements. A decision was made for us to inspect and examine those risks.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question. We found no evidence during this inspection that people were at risk of harm from these concerns.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 February 2021

We have not provided a rating for this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 12 February 2021

Caring

Good

Updated 12 February 2021

Responsive

Good

Updated 12 February 2021

Well-led

Good

Updated 12 February 2021