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Archived: Bluebird Care (Harrow) Good Also known as MJ CareCentre Limited T/A Bluebird Care (Harrow)

Inspection Summary


Overall summary & rating

Good

Updated 17 August 2017

Bluebird (Harrow) is a domiciliary care agency that is registered to provide personal care to adults living in their own homes. At the time of this inspection 90 older people were supported by the agency.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Care workers had received up to date training in areas related to safety. They had completed training in safeguarding and medicine handling.

People told us they felt safe with the support they received from staff. There were arrangements in place to help safeguard people from the risk of abuse.

Staffing levels were flexible so that if people needed extra support because of illness or other commitments there were staff available for this.

Care workers were knowledgeable and skilled in their role. We saw they had received training in essential areas of their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to access health care professionals where required. Care workers worked with other healthcare professionals to monitor people's conditions.

Care workers were caring and compassionate. People were treated with privacy, dignity and respect.

People's needs had been assessed and information from these assessments had been used to plan the support they received.

There were systems in place to assess and monitor the quality of the service. These included an audit medicines management, care records, health and safety and staff records.

Inspection areas

Safe

Good

Updated 17 August 2017

The service remains Safe.

Effective

Good

Updated 17 August 2017

The service remains Effective.

Caring

Good

Updated 17 August 2017

The service remains Caring.

Responsive

Good

Updated 17 August 2017

The service remains Responsive.

Well-led

Good

Updated 17 August 2017

The service remains Well-led.