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Inspection Summary


Overall summary & rating

Good

Updated 10 August 2018

The inspection took place on 22 May 2018 and was announced. This was because the service is a

small service and we needed to make sure people would be in when we arrived. It was also so that the provider had time to arrange for sufficient numbers of staff to be deployed on the day to facilitate the inspection without disrupting people's daily routines.

The Willows was last inspected in February 2016 and was rated Good.

The Willows is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Willows accommodates four adults with learning disabilities and complex needs. The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had a positive culture that was person-centred, open and inclusive. There was a strong emphasis on putting people first. All relatives spoke highly regarding the staff and their attention to detail.

The service was well led. Staff were enthusiastic and keen to talk about their role. Staff were proud of the service and their work. They felt supported within their roles and held the management team in high regard. Recruitment practices were robust and staff received training appropriate to their role and the needs of the people living at the service.

The registered manager was aware of their legal responsibilities and kept up to date with current good practice. She was committed to raising awareness of people with autism. She was passionate about improving the quality of life for people with autism within the wider community by educating people about their specialist needs and the challenges people with autism face.

Staff put people at the centre of everything they did. People were involved in the service within their capabilities. People assisted with meal preparation and carried out some domestic chores with staff support.

Relatives told us that they were kept fully informed. People were supported to maintain contact with their relatives.

People had comprehensive plans of care and risk assessments. Care was individualised and person centred with a focus on independence, achieving goals and wishes. Medicines were managed safely and in people’s best interests.

Inspection areas

Safe

Good

Updated 10 August 2018

The service remains Good.

Effective

Good

Updated 10 August 2018

The service remains Good.

Caring

Good

Updated 10 August 2018

The service remains Good.

Responsive

Good

Updated 10 August 2018

The service remains Good.

Well-led

Good

Updated 10 August 2018

The service remains Good.