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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2019

About the service:

YourLife (Sheffield) is registered as a domiciliary care service. It provides care to people living in their own apartments within Windsor House in Sheffield. Not everyone living at Windsor House uses YourLife (Sheffield). CQC only inspects the service for people receiving ‘personal care;’ that is help with tasks associated with personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection 18 people who lived at Windsor House were receiving the regulated activity ‘personal care.’

People’s experience of using this service:

Systems and processes were in place to safeguard people from abuse and avoidable harm. People told us they felt safe with the staff that supported them. People were highly satisfied with the service they received from staff and respect for privacy and dignity was at the heart of the service’s culture and values. It was embedded in everything that the service and its staff did. Both people and staff reported feeling respected, listened to and influential.

People received personalised care that was responsive and specific to their needs and preferences. People’s needs were assessed and risks to people were managed so they were supported to stay safe, whilst having their freedom respected. People were supported to have maximum control of their lives and staff supported them in the least restrictive way possible. The policies and systems in place at the service supported this practice. Everyone we spoke with provided positive feedback on how staff were supportive and went the extra mile to get care just right for people. They described how they were supported to be involved and consulted in decisions about their care and support.

Where people did have concerns or complaints these were listened and responded to.

The service had safe systems in place for the management of medicines and the prevention and control of infection.

The service made sure there were sufficient numbers of suitable staff who had received training to provide them with the necessary skills and knowledge to deliver effective care and support. People spoke of a fantastic staff team that were reliable, consistent and did not rush.

The whole service continued to have a good track record. The service promoted links with the local community and healthcare professionals to deliver effective care and support so that people were supported to live healthier and fulfilled lives.

Staff told us it was a good team and they were valued by managers. Staff were motivated and proud of the service. There were high levels of satisfaction across all staff. There was a strong emphasis on continuous improvement with staff gaining additional qualifications and involved in how service delivery could develop and improve for people.

The registered manager had a clear vision and was passionate in providing high quality care and support, promoting a culture that was person-centred, open, inclusive and empowering for both people and staff. The registered manager was supported in this by an organisation where responsibilities were clear and where quality performance, risks and regulatory requirements were understood and managed.

Where systems and processes went wrong or were not followed lessons were learned and improvements made to minimise the same error in the future.

Rating at last inspection: Good (report published 14 June 2016)

Why we inspected:

This was a planned inspection to confirm that the service remained good.

Follow up:

We plan to continue to inspect the service in line with our inspection programme for services rated outstanding. Until then we will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 April 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 10 April 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 10 April 2019

The service remained well-led.

Details are in our Well-led findings below.