The Care Quality Commission
  • Doctor
  • Out of hours GP service

Washington Primary Care Centre Also known as Sunderland GP Alliance Limited

Overall: Good read more about inspection ratings

Parkway, Washington, Tyne and Wear, NE38 7QZ (0191) 502 6700

Provided and run by:
Sunderland GP Alliance Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Washington Primary Care Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Washington Primary Care Centre, you can give feedback on this service.

16 January 2020

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Washington Primary Care Centre on 16 January 2020 as part of our comprehensive inspection programme.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

  • The provider was committed to empowering people who used the service to have a voice. They had devised a software solution to collect patient feedback and this was beginning to shape the way services were delivered. In particular, women’s services such as cervical smears were being piloted as a result of the feedback received.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care