7 November 2013
During a routine inspection
'My care plan was agreed with me and is very thorough. I have regular carers who turn up on time and who have been trained to do the job. Staff are respectful and understand confidentiality. The staff are very good and never leave without asking if there is anything else I need. I have had other agencies before but this is the best.'
'We are very satisfied with the service. The carers know what they are doing and are reliable.'
'It's a small company, all of the staff are good, we are well supported and staff morale is good.'
People were fully involved in designing and reviewing their care packages.
There were systems in place to make sure that people were kept safe and procedures for reporting any suspected abuse.
Before stating work staff were being properly checked to make sure they were suitable and safe to work with vulnerable people.
Our conversations with people and staff indicated staff were well trained and that they felt supported in their role.
There was a complaints procedure in place and people told us they would feel able to raise any concerns.