About the service
Cedar Oak Healthcare Services Ltd is a domiciliary care agency providing care to people in their own homes. The service is registered to provide care to older people, people living with sensory impairments, mental health needs, dementia, and physical and learning disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 15 people receiving personal care on the day of the inspection.
People’s experience of using this service and what we found
People using the service told us they felt safe with staff. People told us they had not experienced missed visits and that staff were usually on time. Risks associated with people’s care were assessed and managed appropriately including in relation to the management of medicines.
Staff told us they usually had sufficient time to travel between visits. Staff had received relevant training in relation to their role and told us they were offered opportunities for further training and progression.
We observed staff following infection prevention and control guidelines in relation to COVID-19 whilst in the office. People told us staff used personal protective equipment appropriately when they visited their homes.
People and relatives told us staff were kind, caring and respectful towards them. Staff encouraged people to be as independent as possible. People’s care plans and the support from the registered manager provided staff with the information required to support people effectively.
There were systems in place to monitor the quality of care provided. People using the service, relatives and staff knew how to complain and told us they felt confident the registered manager would listen to their concerns and address these.
People using the service, relatives and staff told us they felt the leadership of the service was effective and encouraged people to be engaged and involved in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 October 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by our data insight that assesses potential risks at services, concerns in relation to aspects of care provision and as the service had not been inspected since registering with CQC. As a result, we undertook a comprehensive inspection of all five key areas.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.