Sunlite Recruitment Company Limited

About the service

Sunlite Recruitment Company Limited provides care and support to people living in a supported living setting. At the time of the inspection one person was living in a house that had been adapted to meet their needs. CQC does not regulate premises for supported living; this inspection looked at people’s care and support.

People’s experience of using this service and what we found

This service was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.

Right support:

• People received personalised care and support specific to their needs and preferences. Staff supported people to take part in activities and pursue their interests in their local area. There were enough staff working to provide the support people needed. Staff understood the risks associated with the people they supported. People received their medicines safely, when they needed them.

Right care:

• People were not always supported to have choice and control of their lives. Despite some restrictions placed on the persons liberty, the provider had not made sure that best interest decisions were made. An application to the Court of Protection had not been made for them to authorise the person to be deprived of their liberty for their own safety.

Right culture:

• The providers quality monitoring systems were not always effective. They had not identified the shortfalls we found in relation to making sure staff were trained in line with people’s needs at the time of the inspection and that care plans were developed in a person-centred way. We received positive feedback in relation to the care people received and how the service was run. A relative told us, “I get on very well with the staff and the registered manager, we work well together. Since my loved one came to the service, the team has worked hard to meet their needs. The provider is good at giving feedback and they are always trying to improve the care.”

We made a recommendation that the provider consult best practice guidance on a person-centred approach to planning for peoples care needs.

The provider had safeguarding and whistleblowing procedures in place and the registered manager and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service.

Staff followed government guidance in relation to infection prevention and control. The registered manager and staff worked in partnership with health and social care providers to deliver care and support. Staff said they received good support from the registered manager.

Rating at last inspection and update

This service was registered with us on 1 July 2020 and this is the first inspection.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.

Enforcement

We have identified breaches in relation to the Mental Capacity Act 2005 and with the providers systems for monitoring the quality and safety of the service.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.