Graysford Hall

Graysford Hall is a residential care home providing personal and nursing care to up to 72 people in a purpose-built building. At the time of inspection 32 people were using the service. The accommodation is over 3 floors, with communal dining and social areas on each floor and an accessible garden.

People’s experience of using this service and what we found

People told us that they felt safe at the service. They felt able to voice any concerns and felt confident that this would be acted upon. Staff were safely recruited to ensure they were of good character. Staff had good knowledge of how to keep people safe from abuse and how to respond if they had any concerns. There were also clear governance processes to ensure people were kept safe from abuse and any allegations to be acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 May 2021)

This inspection was targeted to only review if people were safe from abuse. Our findings have not changed the previous rating as this is an inspected but not rated report.

Why we inspected

We had been made aware of a serious allegation of abuse. At the time of the inspection, the local authority safeguarding team were still investigating this specific allegation. We used a targeted inspection to consider if people were otherwise kept safe from abuse. Targeted inspections do not look at an entire key question, and only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Graysford Hall on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Graysford Hall is a residential care home providing personal and nursing care to up to 72 people in a purpose built building. At the time of inspection 16 people were using the service. The accommodation is over three floors, with communal dining and social areas on each floor and an accessible garden.

People’s experience of using this service and what we found

People were cared for safely. Risk assessments were in place and reviewed regularly and as people’s needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

There were consistently enough staff to meet people’s care needs. People were supported with their medicines and good infection control practices were in place.

People’s care records contained clear and comprehensive information covering all aspects of their care and support needs. Staff knew people well and had a good understanding of people’s wishes and individual preferences. People’s personal histories, preferences and dislikes, diversity needs such as cultural or religious needs and links with family were all considered within the care plans. Staff received training to meet people’s needs.

Where required, people were supported with their eating and drinking to ensure their dietary requirements were met. People were supported to promptly access health care services when needed.

People received support from reliable, compassionate staff. Staff enjoyed working at the service and there was good communication and team work. Staff were caring in their approach and had positive relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care was delivered.

People received personalised care which was responsive to their needs. People and their relatives knew how to make a complaint, and felt they could raise any issues with the registered manager.

The registered manager was proactive in their approach to ensuring people received high quality care. Robust quality assurance and monitoring of the service were being embedded in practice. The management team were committed to ensuring care standards were maintained as more people moved to live in the service. The management team were aware of their legal responsibilities and worked in an open and transparent way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 October 2019 and this is the first inspection.

Why we inspected

This was a planned inspection in this newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.