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Bluebird Care (Bath & North East Somerset)

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Requires improvement

Updated 8 March 2019

Bluebird Care (Bath and North East Somerset Ltd) is a domiciliary care service that can provide care for up to 78 people living at home who have a range of needs, including dementia and learning disabilities. We last inspected Bluebird Care (Bath and North East Somerset) in July 2016 and was rated Good. At this inspection we found the service had deteriorated and was rated as ‘requires improvement’, this was because the service was not consistently submitting notifications about alleged abuse.

At the time of our inspection, the service was providing care for 71 people.

The service had not consistently submitted notifications to the commission in line with their statutory responsibilities. Allegations of abuse had not always been submitted, however we saw evidence that the service took appropriate actions to protect people from the risks of harm and abuse.

People received care that was personalised and responsive to their needs. When people were admitted to hospital they received a complimentary visit. The service worked with people to develop new ways of communicating and people were treated with dignity and respect.

Risks to people were assessed, recorded and actions were taken to minimise these. The safety of people was monitored, and this included a monthly check of each person’s medication administration record (MAR). There was an emergency plan in place that informed staff about the people with the highest level of need and the steps that they should take in the event of an emergency.

People and relatives told us that staff members were kind and caring. Staff also said that they felt the management team cared about them and spoke positively about the registered manager and provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies in the service supported this practice.

We found one breach of the Care Quality Commission (Registration) Regulations 2009 relating to notifications. You can see what action we told the provider to take at the back of this report.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 8 March 2019

The service Remains Good

Effective

Good

Updated 8 March 2019

The service Remains Good

Caring

Good

Updated 8 March 2019

The service Remains Good

Responsive

Good

Updated 8 March 2019

The service Remains Good

Well-led

Requires improvement

Updated 8 March 2019

The service has deteriorated to requires improvement

The service had not consistently submitted statutory notifications when there had been allegations of abuse.

Staff members worked together and there was a strong team identity.

Staff and people spoke positively about the registered manager and the management team.