Rother Valley View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment under the old provider, we rated this key question requires improvement. At this assessment under the new provider the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans were detailed and explained how people wanted to be supported and how staff should meet their needs. People’s care plans reflected their physical, mental, emotional and social needs, including those related to protected characteristics under the Equality Act. Observations during the assessment, showed care provided was person centred and in line with people’s choices and preferences. Staff were able to answer questions about people’s support and aspects of their care, which demonstrated their understanding of the people they supported. One relative commented, “They’re great that place and need some recognition and have done so well with my [relative]. [Person] is happy and laughing and not done that for a long time.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Systems and processes supported the appropriate sharing of information between stakeholders involved in people’s care. Care plans contained clear information about people’s needs and preferences and staff used these to provide appropriate care for each person. We asked the manager to provide more detail in care plans where work was in progress around a changing need to ensure all people who needed to had access to this information. The manager agreed to action this immediately. Records confirmed that relevant health and care professionals were contacted when people needed to see them. One person told us, “Nurse and doctor come. Came to check me over and see if I’m alright.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Information was available in different formats to meet people’s accessible information need including easy read. People were supported by staff who understood their communication needs. Within each person’s care file was a communication care plan, which detailed people’s ability to communicate and understand others, and provided guidance for staff on how best to communicate with each person. We saw a range of different options in use across the service for people including devices to aid communication. Where people required or used aids, for example specialised equipment this information was also included. For example, 1 person used an App on their device to support them to communicate their needs, emotions and preferences. Guidance was available in their care plan for staff to support them with this.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The provider monitored both complaints and compliments received and shared key information with staff. The provider produced and circulated newsletters which reported on key things, including activities and events which people had undertaken. We saw examples of good practice where people had been involved. One person was involved in the whole process of their person-centred review meeting including the planning, sending invites, taking of minutes and sending completed minutes to those in attendance.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff supported people to access services in a timely way and processes were in place to ensure people did not experience any barriers in accessing care and support. The environment at Rother Valley View had been adapted to meet the individual needs of people living there. Each person had their own flat and adaptations had been made to reflect their needs and preferences. At the time of our visit a new ramp was to be installed to support someone who had recently moved in to access the garden area more easily directly from their flat.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The manager was aware of the inequalities people with a learning disability and autistic people could face and was passionate in ensuring they had equal access to services and were protected from discrimination. The manager was able to give good examples of how they had facilitated people accessing healthcare and advocated on their behalf to ensure they had equal access to treatment and services. Regular care reviews were completed to ensure people’s care continued to meet their needs and new goals could be set. Staff had completed equality and diversity training, and policies were in place to support staff to speak up and challenge inequalities and seek solutions to the barriers people may face. Staff were responsive to people and ensured they received care and support in line with their preferences and needs. People were treated fairly and equitably.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. We saw people were supported to plan for the future and set new goals. This was detailed in their care plans with involvement of the person and their family where appropriate. Care plans were updated regularly to reflect any changes in need and people’s decisions were seen to be respected and supported.